We, at WPExperts, stand by our products and believe that they are the best possible solutions we deliver. However, come across any issues or incompatibilities. You can open up a ticket at our support and allow us to help you resolve your issue. Dedicated support is promised to only those who possess an active license. Free copies and expired licenses are not liable for free support. You will have to purchase a licensed copy or renew an expired license to get help from our developers
When a charge is processed, we incur costs from the card networks (VISA and Mastercard) and from the payment partners we work with. Because these networks establish the rules and guidelines for refunded payments, very often they will keep the upfront cost of a refunded transaction. Therefore, these costs are not refunded to us when the charge is refunded.
The costs associated with processing credit/debit cards and refund payments are non-refundable.
By purchasing our product(s), you agree to this refund policy and relinquish any rights to subject it to any questions, judgment, or legal actions.
From May 7, 2019. PayPal will no longer be returning fees for refunds you give to your buyers. Specifically, here is the update from PayPal:
“We’re changing how we treat refunds. Suppose you refund (partially or fully) a transaction to a buyer or donate to a donor. In that case, there is no fee to make the refund, but the fee you originally paid as the seller will not be returned to you.”
This will also affect lost PayPal disputes that end up with a refund – fees will not be returned.
We reserve the right to modify this policy at any time. We recommend you review this page frequently. Suppose we make material changes to this policy. In that case, we may notify you on our website, by a blog post, by email, or by any method we determine. The way we chose is at our sole discretion. We will also change the last updated date at the beginning of this page. Any changes we make to our refund policy are effective as of this later updated date and replace any prior refund policies.